There are many ways you can get in touch if you have an issue with your order, an inquiry or anything else you'd like to discuss with us. 1) Send us a message using the onsite ChatRoom 2) Email us at sales@wildflowergems.co.uk, we usually respond within 48hrs 3) Drop us a DM on instagram @wildflowergems.co.uk *Keep in mind, we will try to respond to you as soon as possible *We reply to inquiries in order of being received, if you message or email us repeatidly you will loose your spot in the que as we answer older messages first.

Our products are sourced from mines, small manufacturers and artizan carvers all over the world. Ensuring our items are ethical and sustainable has great influence on our product selection process and making sure the people who mine, polish and artistically carve our products are well looked after and that their methods are sustainable is one of our top priorities so you can shop from us knowing your new crystalline beauties are not sourced at the expense of others or our precious Earth. We have more informstion on our dedicated ethics page here.

Yes! We are based in the UK but ship all over the world. Shipping prices will be adjusted accordingly and are calculated at checkout automatically.

Yes, all our crystal products are genuine! Some items may be dyed or treated eg Aura quartz is coated with precious metals, This will always be clearly marked on the item to avoid confusion as much as possible.

In the unlikely event that an item is damaged on its way to you you should contact us within 5 days of delivery, we will need the following details in order to offer a solution: 1) Clear images of the outside packaging 2) Clear images of the damaged item *Responses vary on a case to case basis but we will do our best to offer you a fair and appropriate solution, this may be in the form of partial or full refunds, exchanges, discounts on future orders, replacement items or store credits * If you are unable to meet this criteria we reserve the right to deny your request

You can find our return policy here We generally do not accept returns or exchanges unless in one of the following circumstances. 1) The item is damaged on arrival - See our FAQ on damages and how to get help should an item be damaged in transit 2) The item is not as described 3) There has been an error in package fufilment If any of these events have occured you should contact customer support. We will get back to you with an appropriate resolution or to request more information as soon as we can.

We aim to dispatch all orders within 48hrs of being placed during the week. However, dispatch and deliveries may take longer in unusual circumstances for example In lockdown (more details on COVID-19 below), Bank holidays, when postal services are overwhelmed e.g. Christmas We will do our absolute best to keep our customers updated if any significant delays are likely to occur and will give advance where possible. Delivery times vary depending oth the service selected at checkout and the location your order is travelling to. Orders within the UK typically take 5-7 working days with a standard service, international orders usually take from 1 - 3 weeks for standard and tracked services depending on location and service selected at checkout.